Frequently Asked Questions

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Shopping Online

General

Q: How do I buy a tablet online?

Step 1: Browse catalogue
Browse our tablet catalogue for online exclusive deals
Step 2: Place order
Go through these simple steps once you have selected a tablet:

  • Choose your preferred colour and capacity
  • Choose your desired price plan
  • Select any add-ons or accessories to go with your tablet
Step 3: Checkout
You are almost done with your purchase once you complete these steps:

  • Select your payment method and billing address
  • Choose your delivery date and delivery address

An order confirmation will be sent to your email after your order is completed.
Checklist

  • You need to have a OnePass account with us in order to make a purchase online. If you do not have a OnePass account, simply register for one here. With an account, you may login to find out if you are eligible for any additional discounts.
  • For online security reasons, please complete your purchase within 15 minutes after you have logged in.
  • You will be able to trade-in your 'old' device online. Select the model of the device for trade-in before you check out. The trade-in value of your 'old' device will be offset from the final Singtel bill.
  • You will be prompted to select your preferred delivery date, time slot and mode of payment to allow us to process your order and payment.
  • All tablet prices and free gifts are based on a 2-year Mobile BroadBand plan and are applicable to customers on all postpaid Combo Mobile BroadBand price plans, unless otherwise stated. Tablet offers and free gifts are while stocks last. Tablet prices, free gifts and promotions displayed are applicable for online purchase through Singtelshop.com only.
  • Penalties or early termination fees apply for downgrade or termination of plans.
  • Minors, under 21 years of age, can only apply for one line with each equipment purchase.
  • New customers, who do not already hold an existing account with Singtel, can apply for a maximum of 2 lines only with each equipment purchase.

Q: Can I trade-in my mobile phone or tablet online?



  • Yes, you can trade-in your existing device to offset the price of your new device. To do so, simply add your trade-in device model once you are on the Order Summary page.
  • Find out the value of your device on Singtel by clicking here.

Q: Can I sign up for a Mobile BroadBand plan without purchasing a tablet online?



  • No, you have to purchase a tablet on a 24-month contract if you would like to sign up for a Mobile BroadBand plan on Singtelshop.com currently. You can visit our Mobile BroadBand portal if you would like to have a standalone Mobile BroadBand plan without a purchasing a tablet.

Q: Can I sign up for Mobile BroadBand add-ons online?



  • We do not cater for Mobile BroadBand add-ons in our purchase journey. You can sign up for your preferred Mobile BroadBand add-ons through the Singtel My Account app after you have received your new tablet.

Q: How do I make payment?



  • All prices displayed in Singtelshop.com are in Singapore Dollars (S$).

  • For the payment of the device, you may choose to pay by cash, NETS or Credit cards (MasterCard or Visa issued by a local bank).

  • If you are required to pay a deposit, please select either "Cash On Delivery" or "NETS" payment option. The amount will be collected by our delivery staff at the point of delivery.

  • For cash payment, please prepare the exact amount when the tablet is delivered to designated delivery address. Our delivery staff generally do not carry spare change.

  • For NETS payment, please pay upon the delivery of your new tablet through the NETS terminal provided by our delivery staff.

  • Credit card (MasterCard or Visa issued by a local bank) payment will be processed through an online payment gateway.

Q: Is it safe to buy online?



  • We strive to ensure that all transactions made at our online payment server is as safe as possible, using the best technology available today. Singtelshop.com utilises Secure Sockets Layer (SSL) software, which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your credit card number, name and address, so that all your personal information remains completely private and confidential.

  • Our web site's SSL Certificate is issued by Entrust, the leading provider of the most trusted solution for online security. Click here to verify the SSL Certificate for Singtelshop.com.

  • How does it work?

  • A SSL Certificate enables encryption of sensitive information during online transactions.
    The information sent across the Internet to Singtelshop.com's payment server is encrypted to prevent unauthorized parties from retrieving it.

  • How do I know if my browser is secure?

  • You will notice that the "http" in the address line is replaced with "https"

  • You should see a small padlock icon either at the top or bottom of your browser

    -  Google Chrome displays it at the left of the site's URL in the address bar
    -  Microsoft Internet Explorer displays it at the top of the browser, next to the address bar
    -  Mozilla Firefox displays it at the bottom right of the browser, next to the progress bar

  • You can click on the padlock icon to view our web site's security details

Q: How do I activate my new SIM card?



For re-contracting customers who changed their SIM card(s). Your SIM card activation date will be set 1 day after your delivery date.

If you need further assistance on the activation of your SIM card, please call 6509 3088 Mondays through Fridays (Excluding Weekends and Public Holidays) between 9am to 6pm.


Q: What if the device I have received is faulty?



For faulty tablets except iPads purchased at Singtelshop.com, please contact our After-sales Assistance hotline at 6509 3088 (Between Monday to Friday 9am to 6pm excluding Weekends and Public Holidays) within 7 days of receiving your device to arrange for one-to-one exchange.

For iPads with hardware issues, please visit the following Apple Authorised Service Providers:

Address Operating Hours Contact No.
A.LAB@Plaza Singapura
68 Orchard Road,
#04-12B Plaza Singapura,
Singapore 238839
Mon - Sat: 11am - 7.30pm
Sun: 10am - 2pm (Collection of products till 7.30pm)
6784 1318
QCD@WheelockPlace
501 Orchard Road,
#05-13/14, Wheelock Place
Singapore 238880
(Angullia Park side)
Mon - Sat: 11am - 7.30pm
Sun: 10am - 2pm
6555 0500

Privacy Policy



Your privacy is of the utmost importance to us at Singtelshop.com. You can be assured that we enforce the highest levels of confidentiality and security when it comes to our customers. Singtelshop.com strictly does not share or sell customer information to any data-collecting agencies or external companies for marketing or solicitation purposes.

New Line

Q: Can I sign up for a new Mobile BroadBand plan online?



The number of Mobile BroadBand plans that you can sign up for is dependent on your age as follows:

Age Above 21 years old Between 18 - 21 years old Below 18 years old
Number of Mobile BroadBand plans applicable Up to 2 Mobile BroadBand plans 1 Mobile BroadBand plan only
Conditions For foreigners,
view details.

  • A minimum deposit of $300 to $500 per Mobile BroadBand plan (payable upon application and/device upgrade) may be requested by Singtel Mobile in view of your payment patterns.

  • A minimum deposit of $300 to $500 per Mobile BroadBand plan (payable upon application and/device upgrade) is required for foreigners holding a Work Permit, Social, Student or Dependent Pass.

    -  $300 to $500 per Mobile BroadBand applications and tablet purchases

  • Pre-termination charges apply for termination or downgrade of Mobile BroadBand plans.

  • Do ensure there is no outstanding amount due to Singtel Group Corporations at point of service, as it may result in a delay in the provision of services.

Select your tablet and sign-up now >

Foreigners

Q: Can I sign up for a Mobile BroadBand plan online if I am a foreigner?



You can sign up for a Mobile BroadBand service with tablet purchase if you have one of the following identification passes:

•  Employment Pass •  Student Pass
•  S Pass Card •  Dependent Pass

Checklist

  • You will be required to submit a scanned copy of your identification pass for verification during the checkout process.

  • If you are an Employment Pass holder and want to sign up for a 2-year Mobile BroadBand contract, please ensure that your identification pass have a validity of at least 6 months from date of purchase.

  • If you are a S Pass holder and want to sign up for a 2-year Mobile BroadBand contract, please ensure that your identification pass have a validity of at least 6 months from date of purchase.

  • If you are a Student or Dependent Pass holder and want to sign up for a 2-year mobile contract, please ensure that your identification pass have a validity of at least 12 months from date of purchase.

  • A minimum deposit of $300 to $500 per Mobile BroadBand plan (payable upon application and/or device upgrade) is required for foreigners holding a Student or Dependent Pass.

    -  $300 to $500 for Mobile BroadBand applications and tablet purchases

Select your tablet and sign-up now >

Youth Plan Subscibers

Q: Can I sign up for a Youth Plan online?



Sorry, we do not cater for Mobile BroadBand Youth Plan sign ups online. If you are an existing Mobile BroadBand Youth Plan subscriber, your current plan will be converted to the listed monthly subscription if you choose to re-contract online.
If you would like to retain your existing benefits, please call 1609 to speak to our sales agent. Do note that offers available may differ.

Underage (Below 18 years old) Subscibers

Q: If I am underage (below 18 years old), am I able to sign up online?



As an underage subscriber below the age of 18, you are eligible to sign up for a Mobile BroadBand plan with Singtel if you have a Sponsor to sign any legally binding contract. Your Sponsor will be deemed responsible for you.

Checklist

  • Your Sponsor must be at least 21 years old and is a Singapore Citizen or Permanent Resident.

  • You will be required to submit your Sponsor's personal details and a scanned copy of your Sponsor's NRIC during the checkout process.

  • Your Sponsor must produce his/her original NRIC and be present to sign the documents at the point of delivery.

Pricing Information

Q: What is tablet top-up?



Tablet top-up is a great way for you to own the latest tablets. With a low one-time payment and monthly tablet top-up of $15/month, it’s now easier for you to get your hands on the latest tablets without paying a high upfront cost. You can conveniently pay for the tablet top-up through your monthly Singtel bill.

Q: How does the tablet top-up work?



E.g. If you purchase the iPad mini 3 16GB on 4G Mobile BroadBand 5GB
Monthly payment over 24 months One-time down-payment
Subscription Tablet Top-up
$29.90 $15 $99

Q: Can I opt out of the tablet top-up?



No. The subscription is based on a 24-month plan. Early termination will result in forfeiture charges.

Delivery

Q: What are the available delivery options for my tablet purchase made at Singtelshop.com?



You can have your tablet delivered to your preferred address when you buy from Singtelshop.com

Q: What are the delivery charges?



We are waiving the cost of delivery on a promotional basis. (Usual price: $15)

Q: When will I receive my package after I made my tablet purchase online?



The delivery date is dependent on the delivery slots available at the point of purchase - it can be as early as the next day, or up to four days from the day you place the order. The delivery service is available within Singapore only and from Monday to Friday (excluding weekends and public holidays).

Q: Can I request for my package to be delivered to a different address from my billing address?



Yes, you can. In <Step 2 Delivery Details> of the checkout process, you have the option to enter a delivery address that is different from your billing address.

Q: Where do I track my order status for my tablet purchase online?



You can log in at Singtelshop.com and click on "My Order" tab to track your order status for your purchase made at Singtelshop.com.

Q: What if I am not around to collect my device?



  • You may authorise another person to receive your device delivery on your behalf. This person must be at least 21 years old.

  • The following documents must be produced for verification by our delivery staff:

    -  Letter of Authorisation (Download form here. Acrobat Reader is required.)
    -  Your original NRIC
    -  Your appointed person's original NRIC

Q: What if I missed the delivery?



If you fail to receive the delivery of your device, the delivery staff will leave a note at the delivery address. You can contact them to arrange for another delivery date and time.

If you fail to receive the second delivery, you will have to pay S$15.00 (inclusive of GST) for the third delivery attempt. Our delivery staff will collect this amount at the point of delivery.

Signing up for a Singtel OnePass account

Q: What is Singtel OnePass?



Singtel OnePass is a single online identity (login) and password that allows you to make purchases on Singtelshop.com as well as to access various Singtel websites seamlessly (i.e. My Account, Singtel Rewards, Singtel myBill). You may sign up for a Singtel OnePass account here.

Q: What is my Singtel OnePass ID?



Your Singtel OnePass ID can be your preferred contactable mobile number (Singtel or non-Singtel registered number) or email address.

Q: Can I sign up for more than one Singtel OnePass?



Each customer can only register for 1 Singtel OnePass for all the Singtel services registered under his/her NRIC or FIN.

Q: Can I change my mobile number and/or email address used for Singtel OnePass?



You may update your mobile number and/or email address that is linked to your Singtel OnePass at Manage your OnePass page here.

Q: I have forgotten my OnePass login details. How do I reset my OnePass ID or password?



You may change your Singtel OnePass password here.

Q: Can I still make purchases with my Singtelshop.com account?



All Singtelshop.com accounts will be terminated with effect from May 2016. You are encouraged to upgrade your Singtelshop.com account to a Singtel OnePass account. This can be done by verifying your email address when you log in from your Singtelshop.com account. Upon a successful upgrade of your Singtelshop.com account, your personal records held under Singtelshop.com will also be discarded in compliance with PDPA. To make a purchase, please log in using your Singtel OnePass account. If you have not created an account, you may sign up for a Singtel OnePass account here.

Terms & Conditions

Singtelshop.com Terms & Conditions

  • Tablet prices, free gifts and promotions displayed on Singtelshop.com are applicable for online purchases through Singtelshop.com only. Singapore Telecommunications Ltd ("Singtel") reserves the right to change the prices offered at Singtelshop.com without any prior notification.

  • Products and gifts availability are based on a "while stocks last" basis.

  • All tablet purchases will require a 24-month subscription plan and acceptance of Singtel's prevailing terms and conditions.

  • All prices are inclusive of GST.

  • Mobile phones and tablets for trade-in will only be accepted if they fulfil the following criteria:
    1. No cosmetic damage(s) to the device;
    2. The equipment traded in must include the device's transceiver, charger, battery, original accessories such as data cable and MMC cards (if applicable);
    3. The device must be able to power on and Phone Lock must be disabled;
    4. LCD display screen must be intact, and not damaged, scratched or cracked;
    5. Text displayed on the LCD screen must not be segmented;
    6. Customer must back-up and/or erase all applications, contacts and personal data including but not limited to personal information, photos, videos, messages and/or passwords before trading-in the device. Singtel Mobile will not accept any liability for loss of personal data recorded in the trade-in device; and
    7. The courier reserves the right to reject trade-ins which do not meet the above criteria at the point of delivery.

  • Trade-ins are applicable only with the purchase of tablets (for selected models only) and there will be no refund of differences in trade-in value, if any.

  • Singtel is not responsible for any loss of data due to trade-in and is not liable for backing up or recovering data for the customer.

  • Singtel reserves the right to cancel any completed transaction without any notice to the customer.

  • Singtel reserves the right to vary these terms and conditions without prior notice to the customer. Singtel Terms of Use shall apply.

Website Disclaimer

CONDITIONS OF ACCESS: By accessing the materials made available on Singtelshop.com, you agree to be bound by the conditions stated below. Neither the information, nor any opinion contained in Singtelshop.com constitutes a solicitation. The information and materials - including the conditions in this website - may be modified, deleted or replaced from time to time and at any time at our discretion.

This site, the service and use of all related facilities are provided on an "As Is, As Available" basis without any warranties whether expressed or implied. Any and all warranties, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, availability, non-infringement or implied warranties from the course of dealing or usage of trade to the extent permissible by applicable law, are expressly excluded and disclaimed by us.

We do not warrant that Singtelshop.com will always be accessible uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code. We shall not be liable in any manner to you or to any person claiming through you whomsoever, for any losses, damages (direct or indirect), costs, liabilities, expenses, claims or demands resulting from any delays, inaccuracies or errors in the information or in its transmission.

LINKS TO OTHER WEBSITES

We do not represent or intend for such links to be referrals or endorsements of the sites or the entities operating such sites and we take no responsibility for any dealings with such entities, whether or not such dealings are related to the services. You understand and acknowledge that any access to such sites is at your own risk and we do not control nor contribute to such sites or the information contained therein. You will not hold us liable for any loss or damage that may occur as a result of any reliance on or use of such information.